What to Expect When You Arrive
The Animal Emergency Clinic of N AL is able to provide outstanding care due to our state of the art equipment and well trained staff. Our doctors and staff are continually updating their knowledge in order to provide our patients with the most currently accepted treatments for a wide variety of emergency situations.
Upon presentation a staff member will triage your pet. Any patients that appear critical or have an issue that could become critical are taken for a more thorough evaluation by a technician and/or doctor. Serious, life threatening emergencies are a priority and will be dealt with before other patients with less serious conditions. It is our goal to provide each and every patient with the best possible care and to educate our clients to the best of our ability. We strive to have an efficient process and to keep you informed about wait times. Thank you for your cooperation and understanding.
Who We Are
The Animal Emergency Clinic of N AL is available nights, weekends, and holidays. We are here to handle injuries and illnesses that may occur when your regular veterinarian is unavailable. Patients are referred back to the regular veterinarian during normal business hours and for follow-up care.
Our staff consists of four full-time doctors, one part-time doctor, seven Licensed Veterinary Technicians, several veterinary assistants and several veterinary technician students. Our staff members are trained and experienced in administering CPR and triaging patients. Our staff receives in hospital continuing education monthly and they attend an annual conference to receive continuing education for licensing renewal.
When You Arrive
Upon your arrival to our facility, it is important that we obtain as much information as possible regarding the nature of your pet’s emergency. Our receptionist or a technician will greet you upon arrival and ask important questions that help us to determine how critical your case may be. This allows us to help more time sensitive cases efficiently.
Our hospital is managed much like a human emergency room. Critical cases will be handled prior to non-life threatening illnesses. Triaging and time sensitive emergencies sometimes cause wait times, but we strive to be efficient and have a well trained staff that minimizes wait times as much as possible.
If your pet is triaged as potentially critical, he or she may be taken to our treatment area for further evaluation and/or treatment. Patients with non-life-threatening injuries will remain with the owners until you are seen by the veterinarian. As with all medical facilities, some basic information about you and your pet will be required.
Once the veterinarian has thoroughly evaluated the patient, a treatment plan and estimate will be provided. We are happy to answer any and all questions that you may have regarding your pet’s treatment or disease process. We do require a full deposit of the estimate if your patient is hospitalized. We accept a variety of payment options that include: cash, all major credit cards, checks and Care Credit. If your pet has insurance, we are happy to fill out the forms and assist you with that process.
When to Seek Emergency Care
If you feel your pet is in crisis you should seek emergency care. Often you know your pet’s habits very well and will know when something is amiss. However, there are some guidelines that will help you determine if you need to seek emergency care: